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The way you say things matters, it can be the difference between a satisfied customer and an angry...
The live chat channel serves many "touches" along the increasingly multi-touchpoint B2B and B2C buying journeys. Shoppers use...
Many people don’t understand the importance of customer service metrics. Consider that 78% of customers will do business...
Shopify is a cloud-based ecommerce and content management platform that powers over a million global merchants. Total sales...
Workers have undergone a significant cultural transformation as a result of the COVID-19 epidemic. Since remote working has...
Engaging customers has never been more critical for building a sustainable business. Today’s customers expect personalized, timely support...
Looking for an alternative to Zendesk to improve your customer service experience? Read on. While Zendesk leads the...
If you’re looking for ways to grow your e-commerce business, there are several areas to examine when deciding...
Once considered a cost center, customer service is shaping up to be one of the most powerful ways...
Until a few decades ago, business was personal. Buyers and sellers met physically. Transactions were quick, human, and...