Breaking Into Global Markets with Your E-commerce Business

Reading time11 minutes
Divyesh Bhatasana
Divyesh Bhatasana
Divyesh Bhatasana, the founder of Founder @ Jeenam | SaaS Link Building agency.

From the very first day, e-commerce has been able to use any advances in technology and paperless transactions to reach millions of customers from its worldwide outlets without being in their locations. International markets have the most enormous growth potential that any e-commerce business seeks to harness and tap into.

It allows diversification of income channels and, thus, creates a much more extensive and more committed customer base. However, the migration of your e-commerce business into the global space is not just about being online and shipping internationally. In brief, that would entail strategic planning designed for different markets based on consumer diversities and their needs.

In other words, the rest of the process would involve the main procedures through which one can successfully set up an e-commerce business in foreign countries: research, localization, logistics, payment solutions, marketing channels, and customer support.

Understanding Global Market Opportunities

After considering the global landscape, an international e-commerce site must be developed by an eCommerce development company. International markets are considered to be opportunities for success based on demand, competition, cultural preferences, and legal requirements. Research and analysis must be based on a sound global market strategy.

Research the Market Demand

This is involved very much in knowing precisely what demand goods expect from different foreign markets. Consumer behaviour would vary from one regional market to another. In North America, for instance, consumers are more likely to purchase gadgets that are technology-oriented. Demand in Asia might not be restricted in the same manner. Still, it may stretch to the purchase of health and wellness goods or fashion, etc.

Tools such as Google Trends, regional e-commerce stats, or analysis of a consumer survey result can help appraise demand in the market. It also becomes possible to explore the trend of checking a best-seller of goods on e-commerce platform such as Amazon or eBay within individual countries. Armed with such insights about thriving product lines, you'll be better positioned afterwards to alter and adjust what you're selling within local market preferences.

Using a project management software helps coordinate research efforts and track progress. It enables teams to organize tasks, assign responsibilities, and centralize findings, making the process of analyzing market demand more efficient and collaborative.

Competitive Picture

Knowledge about the local competition is essential in entering a global market. Locating local competitors enables one to analyze their strengths and weaknesses for more effective positioning of the brand.

Also, it should be determined if there is an unmet need in the market, which can then be tapped. In case competitors are offering similar products-differentiation of the brand is key-pricing, quality, innovation or special services are all options.

Cultural Insights and Regional Touch

Cultural understanding is perhaps a significant parameter in global e-commerce. There may be products that can do so well in one area but would not be as considerable in another because of cultural differences. While most Western consumers trust online shopping for clothes, certain regions may have more different methods of shopping. They might expect something different from customer service.

In some countries, specific colours, symbols, or styles of advertising may carry a specific meaning. When such an understanding is put into place, it builds authentic connections with the audience while also ensuring that no cultural missteps occur. When people speak in marketing and branding to the local values and traditions, they are actually creating trust and thus selling more.

Choosing the Right Markets

Once you have identified international opportunities, you can narrow down the list to those markets that will yield the most promising results for your company. Several variables affect such choices regarding entry into specific regions.

An Economy in Stable Condition

The country's strong and stable economies usually make it a better place to do their business for e-commerce business. This would mean income for greater demand for us dropshipping suppliers, catering to a growing consumer base effectively.

 This would mean income for greater demand for those consumer products. The US, Germany, and Japan are prime examples of such emerging markets for e-commerce companies to consider entering on their way upward growth.

India, Brazil, and Southeast Asia, for example, fall into the developing category that will one day afford mouthwatering openings because of an ever-increasing middle class and continued growth of internet penetration. In addition, their economies can exhibit some swings, so it is necessary to understand their situation in terms of GDP growth, consumer spending tendencies, and disposable income before one decides to expand into such regions.

Internet Penetration 

Fundamentally, high internet penetration may determine whether the market is favourable for your e-commerce business.You think about the audience that it will be reaching high into accepted markets, for instance, North America, Europe, and parts of Asia, through the internet and smartphone penetration.

Countries with less internet penetration would expect greater investments in infrastructure, and slower growing opportunities. It would help if you chose markets with a majority population connection in getting the products to them.

Each nation has its legal framework for e-commerce in terms of tax, consumer protection laws, and protected products or product safety standards, apart from import/export regulations. When a country moves to any global level, it is very sure that regulations and compliance would be critical success factors for that venture. Nowhere else would it be less than fines, delayed delivery of goods, or reputational damage to the body.

The European Union, for instance, ruled the General Data Protection Regulation (GDPR) to govern the movement of customer data as far as businesses are concerned.

There are Foreign Direct Investment (FDI) regulations in India, which dictate how foreign e-commerce companies can operate in India. It is thus advisable to take counsel from legal persons familiar with regulatory environments in the respective countries you want to target.

Localizing Your E-Commerce Platform

THe image shows a pet shop and giant red target on its right side.

That means, for instance, making your site and its contents relevant for your given area: beyond text, this means making all of your online shopping experience relevant to the cultural, linguistic, and operational expectations of local markets.

Language and content translation

The site should be in the local language so that international customers can feel comfortable. Translation is critical, but something more is required. Content has to be localized according to the culture of the market. For instance, a straight one-to-one translation of a product description would not sound appealing to local consumers if it did not employ idioms or even local terms.

For example, think about imagery and videos tailored to that culture, including even customer reviews. Extensively seek out professional translators whose specialty is that of localizing e-commerce content, as they would help to ensure that your name and voice can be culturally appropriate.

Currency and Payment Alternatives

The best billing and invoicing software should support multiple currencies and payment methods to cater to a global audience. Offering various currency options enhances the shopping experience by allowing customers to view prices in their local currencies, such as GBP, AUD, and others.

For example, customers in Australia or Europe, including the UK or Eurozone, can pay in their native currencies, improving convenience.  

Diversified methods of payment are also essential to attracting global consumers: PayPal, credit cards, debit cards, and bank transfers are used almost everywhere, but customers from other countries may only be keen on one or two payment methods.

In China, for example, Alipay and WeChat Pay are the two popular digital wallets. In contrast, in Europe, Klarna is reputable for its purchase now-pay later service and is quite famous among European shoppers.

Localized Shipping and Pricing

Shipping expectations differ by country. Different countries expect different delivery speeds, different prices, and different delivery methods. So, you'll need to select reliable shipping partners that can cost-effectively deliver on time and work with local carriers to provide you with competitive pricing.

Consumers like the idea of free or discounted delivery across borders, but make sure that it is profitable for your business.

When it comes to pricing, factors such as local economics and competition are essential. Your price may be set based on the dynamics of your local markets. Still, it may need to be adjusted elsewhere internationally for local purchasing power or shipping costs.

Yet another factor that becomes critical in global e-commerce is logistics. Suppose the goods are able to reach international customers in a timely and in good shape. In that case, there is undoubtedly excellent coordination and planning behind it.

Global Shipping Partners

Success in a global e-commerce operation also includes partnering with the right logistics partners. While companies such as DHL, FedEx, and UPS will generally be a good bet for international shipping, you may also want to add regional carriers who will be able to give you even better local views into the delivery system. These are the many building blocks of a complete logistics strategy:

  • Warehousing: It is possible to shorten the time and cost of shipping from fulfilment centres or warehouses located in the international core markets.
  • Third-party logistics solutions: One of the many benefits of shipping efficiency and less overhead is through operational efficiency by using a 3PL provider.
  • Tracking and Transparency: Real-time visibility of orders to customers builds confidence and enhances their experience with your company.

Customs, Duties, and Import

Tax Countries have their rules on import, tariff, and customs processes. Hence, it will be good to inform the customers about what customs duties and taxes might hit on shipping. Without such info, they may get hit with these extra costs and quickly develop a bad feeling or simply abandon a purchase.

Duty-paid services (where you pay for the cost of duties) may be beneficial to customers. Still, you would have to consider that in your pricing strategy.

International Marketing Strategies

Group of men sitting on a meeting

To increase the demand for an e-commerce business outside its mother country, they must understand consumer behaviour and digital media well in the target regions.

Digital Targeted Marketing

With the right digital marketing strategy, you can drive traffic to your website and increase it beyond borders. Run geo-targeted campaigns on Google Ads, Facebook Ads, and Instagram so that the message reaches the right kind of audience.

Consider regional formats for ads and a universal appeal that resonates with local consumers. When running your campaign Ads, it helps to appear more established on social media. You can buy a mature Instagram, TikTok, X and Youtube channel.

For example, Facebook's Carousel ads can be used in the US. In contrast, WeChat's Moments ads may be applicable to Chinese customers. Be wary of differing data privacy rules and make sure that your marketing activities are compliant with local regulations.

Influencer and Social Media Marketing 

International reach is one of the unique benefits of influencer marketing. In choosing the appropriate social media platform for one's market, there is a need to study the platforms in different regions. For one, Facebook, Instagram, and Twitter are the most popular social media in Western countries. In contrast, it has WeChat, Weibo, and TikTok services for China and other parts of Asia.

Content Marketing and SEO

Localization of content for local interests and issues will boost visibility. Whether it's blog posts, product reviews, or videos, the right content localized will help connect at a deeper level with the audience. Optimize also for other local search engines like Baidu in China and Yandex in Russia for the attraction of organic traffic.

Customer Service and Support

To protect its reputation internationally, customer service must be nothing but exceptional. Your company should be able to attend to customer inquiries, returns, and support issues across different time zones and languages.

  • Multilingual Support: To ensure that you value your international customers, you should always offer a multilingual customer support system. Be it through live chatting, e-mail, or telephone, customers should also be able to receive support in their own language. You can have them assigned to native-speaking customer service agents or use AI-powered chatbots 24/7.
  • Time Zone Management: For managing international customers, there is handling different time zones. Consider extended hours of support or an automated system that will be able to take care of essential inquiries. At the same time, your team gets some much-deserved rest. Well-managed support helps build trust even at a distance and provides faster resolutions.

Conclusion

A tremendous chance for expansion in reach and earnings comes when expanding your e-commerce business into overseas markets. This venture can, however, be very labour-intensive as far as planning and research localization are concerned to reach and engage international customers effectively.

By doing market research, adapting the site, optimizing logistics, offering many different payment options, and executing marketing strategies specifically developed for each international market, your business is really going to be able to break into international markets and access the benefits of having a worldwide consumer base.

E-commerce indeed has an expanse that is changing by the day. He who has the right approach can have close to, if not all, millions of consumers in various parts of the world to establish a promising international share. The flexibility and an attitude that has an intimate ear to the culture and a keen eye for the customer are by no means the most important; they are simply central to a series of critical steps.

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