Making Your Online Store Work Better on Phones

Reading time10 minutes
Divyesh Bhatasana
Divyesh Bhatasana
Divyesh Bhatasana, the founder of Founder @ Jeenam | SaaS Link Building agency.

Mobile shopping has been crucial to e-commerce, especially in this modern digital age. Today consumers prefer to shop using their smartphone devices, and thus, ensuring your online store is mobile-optimized is no longer optional; it is mandatory.

Therefore, this growth in mobile commerce presents an imperative for businesses that should shift towards such mobile compatibility if they want to retain market space.

In this, we'll focus on simple, practical strategies and techniques to enable you to help your e-commerce site become smartphone-friendly with an improved customer experience and resulting conversion gains that should enhance sales.

The Importance of Mobile Optimization

Unsurprisingly, you should start developing mobile friendly features for your online store after learning its fundamental importance. Recent statistics have shown that more than 70% of the internet traffic comes from mobile devices.

Mobile commerce now takes a large chunk of the total retail sales in the world. Many experts have said that this trend will continue in the coming years. Businesses are increasingly using managed DevOps to streamline updates and ensure their websites stay optimized for mobile users

The most significant transformation was moving to mobile commerce. It opened your establishment's doors to consumers who prefer to browse or buy goods on your website on their smartphones rather than through a desktop computer.

With a mobile-friendly setup for your online store, you can avoid having great potential customers turn away frustrated by an inconveniently designed and awkwardly impenetrable navigated mobile experience.

Hence, optimizing your website for mobiles is key to transforming visitors into continued buyers. Streamline your site optimization process with advanced management software.

Responsive Web Design: The Foundation of Mobile Optimization

Responsive web design is significant for mobile-friendliness in your online store. Responsive designs automatically manage the screen size and the resolution it has available, giving the best experience possible. So, it works perfectly with a smartphone as well as with a tablet or with a desktop computer.

Why is it that responsive designing facets must be there?

  • Gives an identical user experience: Responsive websites are designed to ensure customers get a similar experience on whichever device they use.
  • Boosted SEO: Google's all about mobiles now. Websites with responsive design and functionality are favoured in the algorithm, making them better at SEO.
  • Reduced bounce rates: When your iPad or Android smartphone can offer easy site navigation and faster site loading speeds, visit durations are likely to be increased because of a more user-friendly environment.

If you're uncertain whether the design of your current site is responsive, you can always check it out through Google's Mobile-Friendly Test. If it's not, you must hire a web designer or developer to make those changes.

Simplifying Navigation for Mobile Users

Reduced screen space for customers when shopping on their phones. A complicated or disarranged navigation menu will make your customers feel frustrated and more likely to abandon your site. Simplify and streamline your navigation to improve the mobile shopping experience.

Mobile-Friendly Navigation Tips:

Here are some mobile-friendly navigation tips: 

  • Use a Hamburger Menu: A hamburger menu is one of the most used icons on mobile websites; this three-line icon is typically used to hide the navigation menu on the screen. It expands when clicked to provide easy access to critical sections, such as categories, cart, and account settings.
  • Prioritize Key Categories:  Make sure your most important categories are upfront and easily accessible, not hidden. Categorize similar items and eliminate redundant options.
  • Sticky Navigation Bars: A sticky navigation bar enables access to essential features (such as a cart or search bar) directly from anywhere in the application without returning to the top, saving time.
  • Large and Touchable Buttons: Mobile devices are used directly by people with their fingers; therefore, buttons should be large enough so that people can easily tap them without accidentally pressing another button.

Speed Matters: Optimizing Mobile Load Time

Mobile users don't like to wait for slow-loading sites. According to research, more than half of users abandon a website if it takes longer than three seconds to load. It is even worse with mobile devices, where slow internet connections can worsen the loading issue.

To optimize your online store for faster mobile performance, consider the following:

  • Optimize images: Large, high-resolution images reduce your website's load time. Compress images without losing quality to boost the speed of loading. Use the image format WebP, which results in smaller files.
  • Avoid HTTP Requests: Every detail on your page (images, scripts, fonts, etc.) translates into an HTTP request that slows down the site. Reduce the requests by streamlining your website design.
  • Use Caching: Caching temporarily stores part of your website on a visitor's computer, so later pages load faster.
  • Leverage Mobile First Designing: Since Google officially implements mobile first indexing, designing with the mobile user as the primary consideration gives the shop a better chance of moving along, as it renders to those users faster and better.

Streamlining the Checkout Process

This checkout process can be essential when converting visitors into paying customers. Lengthy or complicated checkout forms often scare away possible buyers, especially when using mobile since users tend to be more impatient there.

Best Practice for Mobile Checkout

  • Guest Checkout Option: It is very easy for a user to complete a purchase without signing up for an account. Although account sign-up options can help retailers retain customers, many mobile shoppers do not favour it as it compels signing up.
  • Forms Simplify: Keep the number of fields in the checkout process minimal. Use auto-fill options or AI agents wherever possible; split the form into smaller sections to make it understandable.
  • Mobile Payment Options: The website should accept popular mobile payment options like Apple Pay, Google Pay, or PayPal to enable easy and fast transactions.
  • Progressive indicators: Show the number of remaining checkout steps to the user to give an understanding of the process. This reduces uncertainty and enhances the user experience.
  • Easy cart access: The users should have easy access to the cart. Have a sticky cart icon or enable users to view the cart from any page.

Mobile-Friendly Product Pages

Your product pages are where all the action happens. Make sure they're optimized for mobile access. On a small screen, things should be compact and easy to read, and images should load quickly and be easily viewed.

Essential Features for Mobile-Friendly Product Pages:

  • Good Pictures of Product: Display clear and high-resolution images that are zoomable. Load the photos quickly. Consider using image sliders for multiple views of the product.
  • Shorter Product Descriptions: The product descriptions should also reflect what fits in brief mobile screen space. Top most elements, such as pricing, features, and benefits, should be highlighted.
  • Easy Access to Reviews: Showcase mobile-friendly formats of product reviews. Give a peek into reviews on the product page and open to read more if the user wants.
  • Call to Action (CTA) Buttons: Keep critical calls like "Add to Cart" and "Buy Now" visible and large enough for mobile users to tap them quickly.

Mobile-Friendly Search Functionality

A search engine is one of the most important features of any mobile-friendly e-commerce website. Many mobile users would rather search for a particular product on the website than visit different categories when shopping.

An intuitive search function can be terribly impactful, very frictional and conversational very strong. This might frustrate the users and make them leave the website, and thus, every effort needs to be made to avoid clutter or inefficiency in search, even for mobile users.

  • Auto-Complete Suggestions: The suggestions made through auto-complete allow the consumer to find the product within no time; this saves time and energy. This might include suggestions based on popularity, corrections for misspellings, or even personal recommendations of a browser history.
  • Filters and Sorting: Filters help users narrow their search according to categories, price, size, or even brand. Sorting by price or rating will make it easier for the user to find what they need, mainly when massive inventories exist.
  • Voice Search Optimization: Voice assistants are becoming more and more universal, so voice search has become very important. Make sure that your website can take on conversational phrases, but especially short phrases, since these are where results will pop up quickly. Concentrate on voice search by letting your website accept conversational searches, especially short phrases, since that will give them the edge of faster results.
  • Innovative Search Algorithm: AI is used in search algorithms that help contextual awareness from behavioural habits, trending searches and synonyms to return relevant results, thus bringing more relevance to their search, making it an excellent way to personalize a customer's shopping experience.
  • Search Analytics: Monitor search trends and the abandonment rate to point out areas that can be improved. Customer feedback focuses on improving search functionality.
  • Cross-Selling and Up-Selling: While searching, advise on the related products or packages so that the order value is high due to personal or ancillary items, depending upon what the user is searching for.

Making Your Online Store Accessible

Opening your online store to all users, including people with disabilities, is a legal requirement in most cases; however, this is more than just being legal. It positively widens the customer base of your brand and increases its reputation as an inclusive brand that cares about all types of customers. Here are some handy tips:

  • Use Alt Text for Images: The alt text is essential for users who, due to their vision impairments, depend on screen readers for information. By putting good, decent text to images, you are ensuring that these users have at least the possibility to grasp your content and products. For example, Instead of saying "shoe," one might say, "black leather running shoe with white soles."
  • Contrast: Contrast between the text and the background makes it readable for people with poor vision. There is an aim to achieve a contrast ratio of about 4.5:1 for standard text and about 3:1 for large text according to the Web Content Accessibility Guidelines (WCAG). There are several different tools available with which you would analyze the usability of your colour scheme as it meets those parameters.
  • Keyboard Navigation: Most users with mobility impairments are accessing the websites using their keyboards rather than mouse usage. Therefore, a website should consider all the features which enable one to access the content through the "Tab" command and that each interactive element, such as buttons, links, and forms, is also accessible by this command. You really should not be trapping users in sections of your site that do not let them advance in their path anymore without using a mouse.

These are all steps to ensure that your website is aligned to the disability standard and that shopping is more inclusive and easier for customers.

Testing and Continuous Improvement

This finally contributes to the process of making an online store mobile. All about testing your site continuously on many mobile devices and browsers that gives you a lot of changes and alternatives to create.

Use performance-based tools like Google Analytics to track where mobile users are hitting to keep excellent on-track improvements. Keep optimizing thereby regarding user feedback and performance data, as this is the only way to stay ahead of the race.

Current trends in mobile web design are also changing, along with technologies that make the site for the competition. Testing features or considering A/B would prove which among them is the best with regard to customer figures. Improvements will not just meet or live up to expectations; it will keep ahead in this ever-changing and shifting environment.

You must further ensure that your website is responsive and fast, as mobile users often desert a website that is slow or unresponsive.

Conclusion

Mobile shopping is promoting e-commerce. For an online shop to be successful, its hardware design would not be sufficient. All relevant points must be aligned correctly: responsive and efficient navigation, speed optimization, checkout simplification, product pages, and a search function that would provide a seamless and satisfying experience while shopping on a mobile device.

The goal is to make the site as accessible and user-friendly as possible so that the experience attracts them back. These strategies will ensure that the online store will run more efficiently on phones and improve customer engagement and conversion rates with a focus on increased income.

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