How to Use Proactive Invites to Gain Conversions with Jivochat

Knowing how to use proactive invites can help you increase the number of conversions you get from people who visit your website. The JivoChat software enables you to send personalized invitations via chat based on the actions your website visitors take.

Instead of waiting for the visitor to type a message, you can engage with them and start the conversation, increasing your sales possibilities.

If you still do not know exactly how you can program it in a way that encourages your visitors to interact with your team, check out 10 ways below to earn conversions with Jivochat's proactive invitation.

How to Use Proactive Invites#

1. Visitors in the Checkout and Shopping Cart Pages#

If website visitors have been a long time in the checkout or shopping cart page, this may indicate they are indecisive about completing a purchase, and need to solve some doubts before doing it. Therefore, you can use a proactive chat invitation by offering to help and guiding them through the buying process.

2. Returning Website Visitors#

When someone visits your website more than once, it's likely your brand left a positive first impression, which increases the chances of converting them from leads to customers. Jivochat enables you see how many times a contact has entered your site, allowing you to send a message acknowledging your return in a friendly way, such as a "welcome back! How can I help you?".

3. Biggest Buyers Location#

If your business is virtual and distributes products to different cities, knowing which places most buy in your ecommerce is valuable information that can be used in your strategy to win conversions with proactive invitations.

In this case, just identify the visitors from the regions where the highest volum of purchases are made and send a personalized message. You can offer exclusive benefits for this area, such as a discount or free shipping.

4. Pages with High Bounce Rate#

High bounce rate may indicate your website pages are unappealing to customers for some reason. Engaging with them on these pages can help you understand why, and prevent them from leaving as well.

You can find out which pages have the highest bounce rate on your site through Google Analytics and set up proactive chat to make contact before the average drop-out time.

This way, you can help visitors and potential customers to ask questions - especially if the page contains some request, such as an email marketing form - and thus convert visitors who would have abandoned your page. You can configure your message to ask the visitor if they have any questions about the page , for example.

5. FAQ Page Visitors#

Keep an eye on the Help or FAQ section of your site. Visitors who are browsing through it are certainly interested in your product, whether to make a purchase one or to fix a problem. Addressing these visitors is beneficial in both cases.

While in the first case you increase your chances of winning conversions with the proactive invitation, in the second you prove to your client your interest in solving any problems that he may have.

6. Product Pages#

The product pages themselves are one of the best ways to sell using your online chat. It is quite likely that a visitor who spends some time on a product page is interested in it and is pondering whether to buy it or not.

You can set up a rule where a proactive invitation is sent through the chat every time someone spends more than 20 seconds in a product page. In the approach, the ideal is to ask if the customer has any questions about the product or to offer some discount or offer.

7. Increase Sales Value#

One of the best ways to use Jivochat's proactive invitation is to increase the sales value for a customer who is already buying. Our platform can track each visitor's shopping cart, allowing someone on your team to approach that visitor by offering things like a product package or presenting some kind of other offer, such as free shipping on higher-value purchases.

8. Visitors that Came from Other Pages#

It's important to know where your page visitors are coming from. Some may come through a search on Google, a link on Facebook or from website ads, for example. When you know the traffic source, you can increase your chances of winning conversions with the proactive invitation by mentioning source in the proactive invitation.

For example, if you announced a coupon discount on a Facebook ad, you can send a message asking if the customer has any questions about the promotion.

9. Personalize Messages According to Each Website Page#

As you may have noticed throughout the text, Jivochat allows you to configure various messages according to the page of your website. This is one of the best tools to close your sales, since each page indicates which stage of the buyer's journey your visitor is. Personalize the proactive invitations for each page increases the changes of engaging with your customers.

10. How to Set Up Proactive Invitations in Jivochat#

With a user-friendly interface, the Jivochat app allows you to set up proactive invitations with jus a few clicks:

• Access the Control Panel, then click Settings;
• Click on "Automatic Activities";
• Go to Settings;
• Set the condition in which proactive chat will be activated;
• To add a new automatic message, save the message previously made and click on the button "Add to action**";**
• Set the trigger for the message and name it "Active invitation for dialogue".
• Set the new action in the same way you did before and click on "Save" to finish the process, repeating according to your strategy.

Test JivoChat for Free#

As you can see throughout the text, there are several benefits and opportunities to gain when it comes to how to use proactive invites with JivoChat app. Enjoy JivoChat free trial to explore this feature and understand how it can boost your sales.