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As a business owner, you’re likely always looking for ways to make more sales. This means that you...
The live chat channel serves many "touches" along the increasingly multi-touchpoint B2B and B2C buying journeys. Shoppers use...
Many people don’t understand the importance of customer service metrics. Consider that 78% of customers will do business...
Shopify is a cloud-based ecommerce and content management platform that powers over a million global merchants. Total sales...
Workers have undergone a significant cultural transformation as a result of the COVID-19 epidemic. Since remote working has...
Looking for an alternative to Intercom to engage your customers through conversational messaging? Read on. Intercom is well-known...
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