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The year 2020 brought massive upheaval to retailers — online and offline. Customer needs changed overnight, and emerging...

One downside of online shopping is that customer service isn’t as immediate or helpful as shoppers want it...

Multichannel ecommerce can help you boost sales, make your services more visible, and drive customer loyalty. And it’s...

Customer expectations are at an all-time high, and as a result, traditional communication channels no longer cut it....

Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that...

Any brick-and-mortar store will greet you with a customer service representative as soon as you walk in —...

Contrary to what many may believe, business is no longer about products or driving profit—it’s about customer engagement....

Looking to improve customer service for your ecommerce business? Read on. Buying online and connecting with brands over...

Today's customers want to be in the driver's seat. They want to buy (not be sold to), and...

Customers expect quick replies. From marketing and sales questions to customer support requests, speedy issue resolution is of...

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