Live Chat Button: How to Install and Customize It

So, you want to add a live chat button to your website?

It’s not surprising, by doing that you can improve your conversion and engagement rates. A personalized and well-placed chat button tell people that your team is ready to help them. The speed and convenience of live chat makes it a great channel for both support and sales.

However, it’s important to remember that functionality will only get you so far. It's necessary to mind the design. The live chat button and window must be attractive and catch your website visitors'attention.

An appealing on-brand button design can help grab attention and increase engagement. On the other hand, outdated designs can repel website visitors.Nailing your live chat button design is the easiest way to engage visitors, start more chats, and ultimately convert more sales and/or resolve support issues.

What Is a Live Chat Button?#

A live chat button is a small bar located at the right or left bottom corner of a website. It invites visitors to start a conversation. When they click on it, a chat window opens where they can send messages and get real-time answers.

In short, it’s the fastest and easiest way to communicate with your existing or soon-to-be customers. Once a visitor clicks the button, they’ll be able to instantly start speaking with someone from your team, and receive the help they were looking for.

The live chat button can help increase lead volume, conversion rates, customer retention, and speed up resolution times and customer satisfaction.

How to Add a Live Chat Button to Any Website#

There was a time when adding a live chat button to a website meant hours of dev work. Luckily, those times are gone. You can now add a button to any website in just a few minutes. You don’t even need to know how to code.

1. Add a Button to Any Website with a Code Snippet#

Start by creating a free account on JivoChat:

This will grant you access to the admin panel. Next, add the admin name, the name of the website where the live chat button will be installed, and, optionally, a phone number:

You can now download the agent app for desktop or mobile. Or, skip it and make the download later.

Next - copy the live chat code and add it to your website or send it to your admin via email to be installed later.

You now have a live chat button on your website!

2. Add a Button to Your Website with a Plugin or Integration#

You can use JivoChat to quickly add a live chat button to websites running on the most popular CMS platforms and digital storefronts: from Shopify, WordPress, and Wix to Magento or OpenCart.

To do that on WordPress, first you need to download the JivoChat plugin . Once the plugin has been installed, enter your login credentials and then click on "Install JivoChat":

That’s it! You can now launch the agent app and start answering your customers’ queries in real-time!

Want to add the live chat button with integration? It’s just as easy! Even if you have to handle some code snippets, you don’t need any coding knowledge. What you need to do is:

• Open your WordPress admin panel and go to Appearance >> Editor.
• You will find a file called <footer.php>. This is the one you need to edit.
• Get the JivoChat code and add it before the body tag.

Don’t forget to save your settings! Always click on "Update File".

Also, don’t worry about misplacing your JivoChat code. You can always retrieve it in the installation section of the JivoChat app: Manage -> Channels -> Settings -> Installation.

4 Ways to Customize Your Live Chat Button#

Adding the live chat button to your website will only get you so far. The customization is perhaps the most important step of the installation. You want to choose a button that looks like it belongs to your website pages.

It must be aligned with your brand visual identity, and captures your visitors's attention, without annoying them. There are two critical elements to consider when it comes to button design:

• Appearance
• Placement

Here are the most important customization features:

1: Live Chat Button Placement#

Always begin with the placement of your live chat button. It’s usually put on the bottom right corner of a page, but you can add it in the space that suits you better, and provides good visibility without interfering with other page elements.

You have to make sure it’s easy to spot, or you will have installed it for nothing. Test one or two options if you’re not certain which placement will get the most users to open your chat window.

2: Color and Font#

The color and fonts of live chat buttons should match the overall design of your website. For example, if your website has a minimalistic design with neutral tones, your chat button should mirror it.

JivoChat will let you customize the button colors for both desktop and mobile versions.

3: Triggers and Greetings#

Maybe you don’t always want your chat button display on page load? Maybe you don’t want buttons to display on specific pages?

JivoChat allows you to control when, and if, the live chat widget will be shown on different sections of your website. You can also personalize which messages get shown on click, based on variables such as time on page, time on site, time since the last chat invitation was sent and more:

4: Language#

We speak your language! JivoChat is available in 25 languages, and more are added regularly. You can also use the multilingual option if you dealt with clients from all around the world.

Ready to Add a Live Chat Button to Your Website?#

Every research report and statistic says the same thing: your customers expect you to have live chat support on your website. They want super-fast answers.

Luckily, it’s incredibly easy for you to give them what they want. The installation of JivoChat is a breeze on any platform. Plus, you can customize your live chat button in any way you want so that it matches your branding and your tone of voice.

Ready to give it a try? Sign up for FREE