Using an AI assistant to perform daily tasks has become popular with Amazon Alexa, Apple Siri, and Google Assistant. But you can enjoy this technology to make much more than follow simple commands.
AI assistants can be implemented in companies to provide better customer service, automatize tasks, answer questions, analyze data, generate reports, define action plans based on your goals, and provide insights.
It's fundamental to understand how AI assistants work and explore their features to know how to make the most of it to enhance your business and increase revenue.
What Is An AI Assistant?
AI assistant is a type of software that uses artificial intelligence, machine learning, and natural language processing (NLP) to understand commands and complete different types of tasks. It can be voice-based, such as Amazon Alexa, Apple Siri, and Samsung Bixby, or text-based like AI chatbots for customer support.
You can ask the AI assistant to write an essay, schedule a meeting, translate texts, summarize documents, find information, organize your appointments, and much more. AI assistants learn from every interaction they have, so they can provide personalized solutions based on your preference, and improve continuously.
AI assistants are also used to automate tasks at home, for example, turn on and turn off computers, TVs, and other smart devices. On your smartphone, you can ask AI assistants to call someone, write a note, send messages, and much more.
Beyond that, when the subject is the use of AI assistants at work, they can be integrated into your CRM, marketing, and sales tools to perform complex assignments, empowering your team to achieve even better results.
Types of AI Assistants
Task-Oriented
As the name suggests, task-oriented AI assistants perform specific actions according to the commands you give. For example, you can ask it to remind you of your appointments, write an email, and create data-based reports.
Conversational Agents
Conversational agents use artificial intelligence to speak and write like humans, providing a more natural interface. You can ask questions, give commands, and interact organically with the AI. Instead of using pre-built answers, the AI is able to understand linguistic patterns and generate suitable responses.
Chatbots
AI chatbots are often used to provide customer support. With software like JivoChat, you can put a personalized chat window on every page of your website, so everyone who accesses it can send their questions with just a few clicks. Then, the AI will analyze the question, search the company database, and provide the best answer.
The AI can analyze if the user had any previous interaction with your business to offer personalized assistance. It can also recommend products based on customer behavior, for example, previous purchases, and product pages they accessed.
Personal AI Assistants
Personal AI assistants are mostly used at home and on your smartphone to complete simple tasks. Most of them are voice-based, you can give commands like "play a song'’, ask questions, or use them to control electronic devices, the lighting, and the temperature at your house.
AI Assistant Main Features
Natural Language Processing
Natural language processing is a technology used by computers to comprehend and use human language. That's what enables AI assistants to talk to you, answer your questions, and follow commands.
Machine Learning
Machine learning is an essential part of artificial intelligence since it allows AI to analyze, identify patterns, and learn from data. They use machine learning to make predictions, make decisions, answer questions, and perform several other tasks. This is also what allows the AI to adapt and enhance with time since it learns from every interaction.
Speech Recognition
Speech recognition is the ability to convert spoken words into text. The AI captures the human voice, analyzes the sounds made, and then translates them into written tex.t
Data Integration
AI assistants can collect data from multiple sources, for example, the internet, your company database, and your CRM. Then, they combine all the information to provide accurate solutions and answers to your queries.
Customization
Another important characteristic of AI assistants is their capability to adapt to your needs and adjust to your preferences. They will provide personalized assistance based on the goals you set, tailoring their actions to suit your requirements.
Data Security and Privacy
AI assistants deal with sensitive information, therefore they must have strong measures to protect your data, including encryption and access controls.
Benefits of Using An AI Assistant
Enhance Productivity
Using an AI assistant allows you to automate repetitive tasks, saving time so your team can focus on more important tasks. Besides, your team will count on support to solve doubts quickly by asking the AI, receive insights based on data to enhance multiple processes and get reports with predictive analysis to plan their next actions.
Reduce Costs
AI assistants help you to reduce tasks as you can delegate several tasks to them. You may also use the AI to analyze your marketing and sales strategies and identify deal opportunities so you and your team can act on them, to avoid losing sales and increase revenue. Another advantage is artificial intelligence diminishes the error risks in different tasks, preventing you from having extra costs.
Accuracy
You can use an AI assistant to create reports, summarize documents, score leads based on who is more likely to close a deal and make predictions based on your company data. All of this is with the assurance that it will analyze every data given without letting anything out, which gives you the certainty that the reports and predictions are accurate.
Personalization
With AI assistants you can provide personalized support to your customers. The artificial intelligence will analyze their behavior and provide tailored recommendations and solutions to enhance customer experience.
AI Assistant Use Cases
Banking and Financial Services
AI assistants are used in financial institutions to make risk assessments and detect fraud. They interpret information to help financial advisors to give personalized and accurate recommendations to each client.
Public Sector
Many government agencies are implementing AI chatbots in their websites to provide 24/7 support. AI assistants are also used to analyze data in different sectors and help with critical decisions.
Manufacturing
In the manufacturing sector, AI assistants assist in multiple tasks, which include detecting anomalies, controlling systems, minimizing waste, and ensuring quality. They also help with inventory management and demand forecasting.
Healthcare
AI assistants are able to analyze medical images and patient data, helping health professionals to diagnose diseases faster and with more accuracy. They are used in drug research as well to perform simulations and analyze data.
Customer Experience
Several industry sectors are enjoying AI assistants benefits to improve customer satisfaction. They analyze customer sentiment, identify patterns, and learn from previous interactions to provide personalized assistance and meet customer needs, which increases customer loyalty, and improves the brand's image.
JivoChat AI Assistant
AI assistant - JivoChat AI Assistant
JivoChat AI assistant was developed to boost your team's efficiency. Integrated with Open AI technology, you can enjoy it to write texts, summarize conversations and highlight key points, fix spelling and grammar, and adjust messages according to your company's tone of voice.
According to JivoChat research, 74% of customers gave the highest satisfaction score to messages generated by an AI Assistant. Up to 60%* of responses generated by an AI Assistant do not require corrections and can be sent to customers immediately
Enhanced Support Performance
Your agents can use JivoChat AI assistant to generate answers or correct their texts. The AI will adjust the tone of voice to suit each customer’s mood, and give a response based on downloaded support content. It enables you to reduce response time, and you can manage multiple chats at once.
AI assistant - enhanced support
Chat Summaries
Jivochat AI Assistant summarizes each conversation to provide you with up-to-date information, so you won't lose any deal opportunities. It tracks the frequency of each query, identifies the increase in demands, and highlights recurring issues.
AI Chatbot
JivoChat AI chatbot allows you to provide 24/7 personalized customer assistance. You can place a chat window on your website, and trigger messages based on customer behavior. The website visitor can send you a message at any time and they will receive an accurate response immediately.
AI assistant - chatbot
Enjoy the Benefits of Using An AI Assistant
Now that you have seen what an AI assistant can do for you and your business. What about starting to explore the features it has to offer? With JivoChat, you have a 7-day free trial to implement the AI assistant. Use this technology in your favor to optimize your company processes and reach your goals.
