How does a profile picture influence live chat conversion
Directly! We’ve researched that a human photo in live chat can increase conversion to dialogue by 1-5%. In other words, a visitor is more likely to come into contact with a person than a cat, mop, or Pokémon.
This means that by simply placing a person’s photo, you will receive more requests from potential customers and will be able to convert them into sales.
How to choose the right photo
Take any real photo with a friendly smile. How formal it should be is up to you. It is important that the picture is lively and evokes positive emotions.
Select a JPEG file of no more than 2 MB and a size of 400x400.
No stock photos please
Rest assured, the customer has seen the image of a girl with a headset a hundred times and on various sites. This has long become a pattern completely unrelated to live communication.
No celebrity photos please
Celebrity photos may bring you visitors' jokes, but these will most likely be non-targeted leads. Converting them into sales is unlikely.
No suitable photo? No problem
You can select a random photo from the Jivo image library. We've collected realistic portraits that encourage site visitors to start a conversation. And yes, you’ve got it right - if you can’t get your own, use the image of another trustworthy person.
How to upload a photo
There are three ways to set a profile pic in JivoChat:
- the picture is uploaded by the account owner
- the picture is uploaded by the agent himself;
- the picture is selected from the image library.
To add the profile picture in live chat:
- Go to the Manage section
- Select My Profile
- Upload a suitable photo
Done! Now your live chat has a human face that inspires the customers’ trust.
Sign up and try JivoChat for yourself!