How to set up omnichannels

The JivoChat omnichannel service can help your customers contact you via social networks and services like Facebook, Telegram, and Viber in a fast and reliable way or use the JivoChat box as usual.

To start using the omnichannel feature, you should first setup the integration with those services ( Facebook, Telegram, Viber).

After that, you should open the JivoChat web app or any of our Desktop apps and go to Manage -> Channels -> Settings (below the website channel where you want to activate the feature).

Next, open the Omni-channel section on the left side panel.

In this section, you can choose and set previously integrated social services which will be connected to the chat widget on your site.

N.B.! This section also has a field where you can enter a phone number and your customers can call it from mobile devices.

The desktop version of the chat widget has a bit different appearance: in the lower part of the chat box a "Continue in Facebook Messenger" label can be found after starting a chat if visitors are connected to Facebook on their browser. They can also start a chat directly from Facebook Messenger if they prefer.