How to make the chat pop up only once
If your visitors complain that the chat window is popping up too often, you can adjust your triggers according to these instructions.
These changes will limit the automatic pop up of the chat window so that it will be opened only once after a visitor enters the site.
In your JivoChat Web App or one of our Desktop apps, go to Manage -> Channels -> Settings (below the channel name) -> Triggers section to limit the automatic popping up of the chat window. For example, let's consider a trigger named "Proactive Invitation on Every Page":
- To perform this action only once per day for one visitor – sets the time until the next automatic activity, if a person closed the chat (x), or clicked "Cancel". This means that if the visitor closes the chat and goes to another page, the chat window will not pop up again until the next day.
- As a result the trigger should look like this:
Please note that you should be using ALL in the following conditions.
Don’t forget to save the settings by clicking the "Save" button on the bottom part of the trigger settings.
Ready! Now your proactive invitation will only appear once a day on your page!
